Frequently Asked Questions

Sale related

Why I cannot find any accessories during flash sales?
During flash sales, we remove smaller items from our site to expedite shipping and get your products sent out as fast as possible. Smaller accessories will return to the website after the flash sale period.
Are the free gifts stackable?
Unfortunately, you will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.
Need to change items after placing an order
Thank you so much for placing an order during the flash sale! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact [email protected] or our live chat on www.olightstore.com to assist you with cancelling your order before it ships out. Afterwards, you can reorder your items from our website.

Orders

Track the status of my order
Please make sure your email address and order number are correct. You can track the shipment through this link: https://www.olightstore.com/trackorder/order/
Why the shipment still pre-shipment for several days
Please contact us through the online Chat on www.olightstore.com. we will gladly to help you track your order.
My order is in-transit for several days.
Sorry for this inconvenience. I would suggest you contact your local USPS with the tracking number first. If the shipment still no update for another 3 days. Please send an email to [email protected] with your order number and tracking number. We will take care of you.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email [email protected] with the PayPal transaction ID. We will make sure that the issue is corrected.
Not received the order confirmation email
Thanks for purchasing from Olight Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email [email protected] with any order questions as well.

Website related

Why I cannot log in
If you cannot log in, please try clearing your browsers cache and cookies. You can also try using Google chrome if you have not already done so. If that doesn’t help, please reset your log-in password to see if it works. For further questions, please contact us through the online chat or send an email to [email protected] We will take care of you.
Payment options.
Our website accept Paypal, Credit card, Debit card, etc. At checkout, You can click any cards to enter the check out page and fill the information of the card you want to use.
Why the free tier gifts are not showing in my cart?
The corresponding free gift will be added to your cart automatically if you spend over the specific amount. If that doesn’t help, please chat with us or send an email to [email protected]
The coupon code is invalid
Please note that coupon codes are disabled for discounted items or the X9R Marauder. If you need additional assistance, please use the website live chat or send an email to [email protected]

Other issue

What holsters will fit?
Vedder Holsters / Kobra Kydex LLC / Last Line of Defense / Patriot Holsters / Werkz Holsters / Tuxton Tactical / Black Point Tactical / Colorado Kydex /are our certified holster makers, you are always welcome to contact any of these makers.  
Dealer application
Thanks for your interest in becoming a dealer of Olight flashlights! To become an Olight dealer,it is required that the customer has a  physical store. Also, it is not allowed to sell our lights on Amazon or eBay, and MAP pricing is strictly enforced. If that is acceptable, please send an email to [email protected] with your physical location and we will guide you through the onboarding process.
Warranty Related
Please submit the warranty form through this link: https://www.olightstore.com/contacts/warranty.html. We will get back to you as soon as possible.
YOUR FRIEND INVITED YOU
Sign up to enjoy the following rewards:
$10 discount off your first order.
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Your Friend invited you
Sign up to enjoy the following rewards:
$10 discount off your first order.
By signing up, I agree to Olight's terms and conditions, referral terms and conditions.