Frequently Asked Questions

Sale related

Shipping

We ship America only. Most of orders are sent via DHL/FedEx/UPS from Chinese factory (Direct delivery/Indirect delivery); Only a few of orders are sent from GA/NJ warehouse. Please note our shipping period is with two weeks. Tracking information is provided & will be emailed once dispatched. Sometimes our system data did not update in time, may cause your order status is awaiting fulfillment for a long time. You could feel free to contact us to check if your order has confirmed&shipped.

Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via Olight.

Free shipping on orders over $49.

Our customer service team are always on hand to answer any questions you may have about shipping so drop us an email at cs@olighstore.com and we'll get back to you within 1 working day. Or you could feel free to contact us online via LiveChat, our Agents are 7*24H active.

Why I cannot find any accessories during flash sales?
During flash sales, we remove smaller items from our site to expedite shipping and get your products sent out as fast as possible. Smaller accessories will return to the website after the flash sale period.
Are the free gifts stackable?
Unfortunately, you will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.
Need to change items after placing an order
Thank you so much for placing an order during the flash sale! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact cs@olightstore.com or our live chat on www.olightstore.com to assist you with cancelling your order before it ships out. Afterwards, you can reorder your items from our website.

Orders

Missing item
Due to the large build-up of orders during the Sales period and the different inventory quantities in each warehouse, we have to split your order and send them out separately. If you received your order missing one or two items, please no worries, it may be split into two orders. The tracking information will be emailed to you once it's shipped. You can contact us via the website online chat. Please accept our sincere apology!
Track the status of my order
Please make sure your email address and order number are correct. You can track the shipment through this link: https://www.olightstore.com/trackorder/order/
Why the shipment still pre-shipment for several days
Please contact us through the online Chat on www.olightstore.com. we will gladly to help you track your order.
My order is in-transit for several days.
Sorry for this inconvenience. I would suggest you contact your local USPS with the tracking number first. If the shipment still no update for another 3 days. Please send an email to cs@olightstore.com with your order number and tracking number. We will take care of you.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.com with the PayPal transaction ID. We will make sure that the issue is corrected.
Not received the order confirmation email
Thanks for purchasing from Olight Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email cs@olightstore.com with any order questions as well.

Flashlight

1.My flashlight does not turn on or charge—Possible cause/solutions:
A. Before you use or charge the flashlight, please unscrew the tail cap to take the insulating film out from the flashlight and try again.

B. The tail cap needs to be screwed down tightly. Please try swabbing the contacts in the tail cap with some rubbing alcohol to thoroughly clean them.

C. If the flashlight still cannot be turned on or charged, connect the flashlight to a powered charging cable. If the light turns on while being charged, this means the battery is defective.

If these steps do not work, please contact us and we can try to assist you further.

2.My flashlight will not access Turbo mode-- Possible cause/solutions:
A. When the battery is low (only three or less power indicator lights are on), the flashlight does not have access turbo mode. You need to fully charge the battery.

B. This flashlight has automatic thermal management. It will automatically decrease the output in order to prevent overheating, and make sure the flashlight body temperature is no more than 131 Fahrenheit degree. When the body temperature gets too high, Turbo mode is restricted.

3. My flashlight automatically turns off sometimes-- Possible cause/solutions:
A. This flashlight has a timer function. The shorter timer lasts 3 minutes; Longer timer lasts 9 minutes.

Timer Operation: When the light is on, double press the switch and hold it until it flashes, flashing once means shorter timer, flashing twice means longer timer. When the time is over, the flashlight will shut off automatically. Please read the manual carefully to check whether you are entering timer modes correctly.

B.If you have fully charged your flashlight and it continues to turn off on its own, it may need a new battery.

4. The lens of my light was foggy after shooting several times-- Cause/solutions/Prevention:
Cause: There is a lot of dust and residue from the explosion of gunpowder during shooting. Solution: Please swab the lens with some rubbing alcohol to thoroughly clean it.

Prevention: Coat the lens with something such as Vaseline or Chapstick prior to a range session. After you are done shooting, clean the lens thoroughly.

5. How can I make the flashlight enter lockout/ unlock mode?
How to check if your flashlight is in lockout mode:

While in lockout mode: if you press and hold the switch for less than one second, the red indicator below the switch will be on for a short time to signal that the light is still in a lockout mode.

Lockout: When the flashlight is off, press and hold the side switch (for about 2 seconds) to access lockout mode (the flashlight will enter moonlight mode first and will then switch off to signal it is in lockout mode).

Unlock: To unlock it, press and hold the switch for over one second until the moonlight mode is on again. Release the button and it is now unlocked.

6. How to switch between different program configurations?
Press hard and hold the tail switch while you quickly press the side switch at the same time. When you release tail switch, the configuration will be selected.

Note: Configuration 1: Half press for Med 1, hard press for Turbo.

Configuration 2: Half press for Turbo, hard press for Strobe.

7. Can I put the light on the charger all the time?
Generally, after the light gets fully charged, there is only a small amount of current transferring when being connected to the charger, which will not hurt the battery. But we do not recommend always keeping the flashlight connected to the charger.

Headlamp

1. How long is the warranty and what does it cover?
Our warranties vary from 2 to 5 years for our headlamps. For a specific product, please refer to the warranty period stated at the bottom of each products listing page.

Please click this link https://www.olightstore.com/warranty to learn more about our warranty policy. If you have any further questions, please contact us via this link: www.olightstore.comhttps://www.olightstore.com/contacts. We will get back to you as soon as possible.

2. What is the Brightest Headlamp? /Which Headlamp has the Longest-lasting Battery?
The brightest headlamp on our list is the Perun. The maximum output is 2,000lm. The Perun will have the longest-lasting battery and could last for 10days once it’s fully charged at 5 lumens, for more details of this item, please refer to https://www.olightstore.com/perun-new.html.
3. When will you provide more headlamp options?
Thanks for your inquiry! We have worked hard on the headlamps that we currently offer. We are excited to be able to gather more ideas and introduce some great new ideas! Please stay tuned!

We also try to make all of our EDC flashlights as versatile as we can so they can meet all your outdoor activity needs. Please visit the page for more details https://www.olightstore.com/everyday.html.

4. Are your headlamps waterproof?
Yes, our headlamps are waterproof (the protection ranges from IPX4-IPX8), please refer to the waterproof details stated in TECHNICAL CHARACTERISTICS of each product listing page.
5. Can the headbands be washed?
Yes, you can wash it by hand with soft soap but take care never to soak or dump the light part under water.

Accessories

Battery
A. CR123A (non-rechargeable):

1. Which lights utilize the non-rechargeable battery?

 Baldr RL

 Baldr Pro

2. Can I put other batteries from different brand into Baldr Pro and Baldr RL?

We recommend you avoid doing this and you use Olight batteries in your light so that it can have the output needed to reach the highest setting.

B. Rechargeable battery

1. Can I charge Olight’s Customized batteries outside of the flashlight in an external charger? No. These batteries have customized ends with dual polarity contacts. This cannot charge safely in an external charger.

Charger
1. My charger stopped working, what is going on?

 Please connect the charger to a metal object to see if it turns red. If it is still green, then it seems your charger cord is defective. We provide a 2-year warranty for the charger. If it is under warranty, we will gladly send the new one to you.

 We suggest being sure you are using a good quality 5V 1A or 2A USB power adapter to be sure that the charging cord is getting sufficient current to charge your light effectively.

2. Why does the PL-MINI2/Baldr mini’s magnetic port repel the charger?

 We would kindly let you know that the charger for pl-mini 2 /Baldr mini is marked as “special”, please make sure you use the right one. The “special” magnetic chargers have reverse polarity to eliminate the chance of using the wrong charger.

3. The charging indicator led is abnormal / flashing.

A. When the included MCC connects to low quality USB power adapter, the charging indicator may flash. Please make sure to use a stable and good 5V 1A or 2A power adapter to charge.

B. When the flashlight is being charge only the MCC charging indicator will light up, the power indicator at the switch will not. When using the flashlight, the output level indicator and power indicator at the switch will light up for 10 second when turning on the flashlight, or after output level and power level is changed.

Pressure switch
1. Which lights work with the ROD-7 pressure switch?

--Warrior x turbo and Odin

2. Can I use the RPL-7 with any other lights?

-- No, the RPL-7 pressure switch only suitable for the PL-PRO.

3. What lights work with the RWX-07?

--Warrior X Pro / M2R PRO / Warrior X / M2R / Warrior Mini all work with the RWX-07 switch.

Clip
1. My clip was broken, can I get the replacement?

-- Unfortunately, the clips are not covered under warranty.

2. Which clips are interchangeable between models?

Here are some models with interchangeable clips

A. Baton Pro / Perun pocket clip

B. S1 / S1R / H1 / H1R Baton pocket clip

C. I3S / I3E pocket clip

D. S30RII / M1X Striker pocket clip

E. S10 / S10R / S10RII / S10RIII pocket clip

F. S2 / S2R / S15 / S20 / S20R / M10 / M18 / S30R III pocket clip

G. M1T / M1T Plus Pocket Clip

H. S1R II / S2R II Pocket clip

Mount
1. The screws in my Odin mount are loose, why?

-- The screws for the Odin mount could be maxed out and could not be twisted any more. If this is not the case the mount may be defective. Please contact customer service for additional help.

2. Why can’t I twist the mount for my Odin?

--We would kindly inform you that if the mount is not pushed to the end, the button lock may be stuck and cannot turn.

3. Which lights use which mount?

Odin: Pic Rail Adapter

X-WM03: Fits for Olight Warrior X Turbo / Warrior X Pro / Warrior X / Javelot Pro / M2R Pro etc.

Headband
1.Are any of the headbands universal?

-- The Perun, Perun mini and H1R use the same headband.

Filter

1.Is there any light that is compatible with a filter on your website?

We would kindly let you know that we have warrior x pro and Javelot Pro with the green or red filter.

Other issue

What holsters will fit?
Vedder Holsters / Kobra Kydex LLC / Last Line of Defense / Patriot Holsters / Werkz Holsters / Tuxton Tactical / Black Point Tactical / Colorado Kydex /are our certified holster makers, you are always welcome to contact any of these makers.
Dealer application
Thanks for your interest in becoming a dealer of Olight flashlights! To become an Olight dealer,it is required that the customer has a physical store. Also, it is not allowed to sell our lights on Amazon or eBay, and MAP pricing is strictly enforced. If that is acceptable, please send an email to dealer@olightstore.com with your physical location and we will guide you through the onboarding process.
Warranty Related
Please click this link https://www.olightstore.com/warranty to learn about our warranty policy. If you have any further questions, please contact us through this link: https://www.olightstore.com/contacts. We will get back to you as soon as possible.
What magnetic charging cable can fit my light?
MCC 1A Fit PL-Pro/ Seeker 2 pro/ Warrior X / M2R / S1R / S2R / S1R II / S2R II / S30R III / H1R/ H2R/ Array/Perun / Perun Mini. Please kindly use power adapter above 5V/1A for normal use, in case the light indicator may flicker or light cannot be charged.

The MCC3 is compatible with PL-Pro / Odin / Seeker 2 / Seeker 2 Pro / Warrior X / Warrior X Pro / M2R / M2R Pro / S1R / S2R / S1R II / S2R II / S30R III / Baton Pro / H1R / H2R / Perun. Please kindly use 5V/2A power adapter to reach the maximum charging current of the corresponding model.

MCC 5V is compatible with Javelot Pro / R50 Pro.

Micro USB Charging Cable fit i1R EOS / i1R 2 EOS.

PL-Mini 2 /PL-Mini

The PL-Mini 2 /PL-Mini use the charger which has a world “special” in the blue magnetic sheet.