June | Feedback on Ofan's Suggestions

June | Feedback on Ofan's Suggestions

Jul 06, 2022, 09:30:00
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June| Feedback on Customers’ Suggestions


Content

● Introduction

● Sources of suggestions

● Suggestions Adopted by Olight

● Four improvements made by Olight

● Opinions and Suggestions are welcomed


I、Introduction

Olight has always been committed to listening to our customers and creating the best experience for them. Starting from this month, Olight will publish a blog every month to give feedback on customer suggestions and opinions. This is the implementation of Olight's corporate philosophy and strategy of "customer-centricity". 


II、Sources of Suggestions

We collected customers’ suggestions from email, live chat, and social media platforms. After recording and analyzing them, we published the feedback in a timely manner. Here are the two surveys and feedback we posted in June.


i、June Satisfaction Survey

Link: https://www.facebook.com/groups/Olight/posts/5022401731146898/

Feedback: https://www.facebook.com/groups/Olight/posts/5047119622008442/

ii、Poll on Areas You’d Like Olight to Focus

Link: https://www.facebook.com/groups/Olight/posts/5087259564661114/

Feedback: https://www.facebook.com/groups/Olight/posts/5102792203107850/


III、Suggestions Adopted by Olight

We adopted 18 suggestions from our customers. For more details, please check the Links to Feedback in the sheet above. 


i、Product:

1. Release a flashlight with an output of 7000 lumens in the fourth quarter this year.

2. Release an upgraded version of the Baton 3 charging case next year, which can be adapted to more flashlights.

3. Release an upgraded version of the Warrior Mini in the first quarter of next year.

4. Provide color temperature options for an upgraded version of the Baton 3.

5. Upgrade the Swivel with the ability to rotate from side to side.

6. Upgrade the i3T.

7. Obulb Pro is coming soon.

8. Evaluate a possible upgraded version of M1T plus project.

9. Evaluate a possible zoom torch project.

10. We will consider the cost and decide whether to add sensor motion function and memory mode to an upgraded version of the Nightour.

11. May consider producing solar charging accessories.

12. May consider making a PL light compatible with Mossberg 500 if there appears to be a significant demand for it.

13. May consider making i5T with a color temperature of 4000-5000K if there appears to be a significant demand for it.


ii、Olight Store:

14. Our IT department is working on the function that listings can list the old and new version parameters with a comparison tool.

15. Holiday sales in the second half of this year will be advanced to ensure that our customers can receive them during the celebrated times.

16. Plan to sell the Baton 3 charging case separately.


iii、Service:

17. CS team will carefully check recall requests every day to ensure no recall cases are missed. All recall applications will be followed up promptly.


iv、Logistics:

18. Package weight over 1 oz will be sent in a box. Package weight under 1 oz will be sent in a bubble mailer.


IV、 Four improvements made by Olight

During this June Flash Sale, in order to improve the experience of our customers, we have made four improvements.


① Website return button memory function


After receiving the feedback of our fans, we know that there is a problem that currently exists on our website. When our customers enter the product details page from the home page, and then enter the shopping cart, they will automatically return to the home page instead of the product details page when they click on the upper left return button which brings huge inconvenience to our customers. Therefore, we made the website return button memory function available in July, which enables users to click the return button to return to the product details page when they enter the product details page from the homepage and then enter the shopping cart. In this way, our customers’ shopping experience will be greatly improved.



② More conspicuous Blog entry


Since the location of the blog on our website is not apparent, many of our customers may not know where to enter the blog page, so we decided to add a blog entry on the left side of the FAQ on the top bar. In this way, our customers can easily and quickly enter the blog page and obtain more information about our products and events from the blog.



③ More accessories available & Accessories Consolidation


At the request of fans, we decided to put more accessories on the shelves. Meanwhile, we will organize and merge some accessory listings, and display those products with each compatible accessory. With that in mind, we will meet the needs of our fans, as well as make sure our customers have a positive and smooth experience when purchasing the accessories.


④ Timely email reply


In order to practice the concept of customer-centricity, customer complaint emails will be replied to within 8hr during business hours, and we will take care of customers who have not been addressed within a week, providing maximum customer satisfaction through customer service.


V、 Opinions and Suggestions are welcomed

We sincerely invite all of you to join in and follow our improvements. We welcome any opinions and suggestions, simply send an email to cs@olightstore.com or contact any Olight representative on Olight’s official social media platforms. We will follow up, listen to your suggestions, and implement improvements.

Let’s conquer the darkness and proudly light up the world, anytime, anywhere!

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