HERE AT OLIGHT, WE BELIEVE IN OUR PRODUCTS.
If your Olight item has any defect as the result of the materials or workmanship we want to make it right!
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Once you apply for a refund or replacement, we will send you a return label to return the item to us, no need to pay for the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded.
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will re-send a new item to you as soon as possible (within two weeks.)
For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they may take care of you. If you have any issues with them, please contact us.
Within 2 or 5 years of purchase: please contact our customer service at firstname.lastname@example.org, or visit https://www.olightstore.com/contacts/warranty.html, to apply for the warranty work. We may need your serial number, the date of purchase and a simple description about your issue. If your item needs to be returned for repair or replacement, we will provide you an RMA case number and application form to return the defective light together. You will need to cover the shipping cost, no need to pay for the repair.
Your RMA case will be handled as soon as possible. Your understanding will be highly appreciated.
Please note that this warranty does not cover normal wear and tear, modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone other than an Authorized retailer or Olight itself.
After 5 years of purchase: Items are no longer under warranty, but we are glad to offer you 30% off to reorder a new light on our online store.
*Accessories such as pocket clips, holsters, filters, and lanyards are not under our warranty.
*1-Year Warranty: Built in battery, all MCC, rechargeable battery, i1R, i1R 2.
*2-Year Warranty: Headlamp serials (Except H1R.H2R), PL-MINI and the PL Pro are currently under our two-year warranty.
*5-Year Warranty: Most of our flashlights (Including Omni-Dok).
*10-Year Warranty: X9R
*Flashlights purchased before Jun. 2013 will only receive a 2-Year Warranty.
Olight’s customer service team is always on hand to answer any questions you may have. Just send us an email at email@example.com with your name and order number (Or serial number and the date of purchase) and we'll get back to you within customer service hours.